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Team Development
One of the top five shipping lines in the World, with revenues
of around €4.5 billion in 2007. The organisation has
a regional focus, works on a global scale, and are a 24 hours,
seven day a week operation. The Company evolved after the
merger of two competitor shipping companies in 2005.
The challenge was to build the new team into a unified and
cooperative group who share the same culture. The new management
team wanted to bring together the strengths from each company
to build an organization with a shared vision for one company
whilst growing two distinct and strong brands.
After consultation with the senior management team to discuss
key objectives, outcomes and processes, and to ensure alignment
with the organisations' goals, vision and culture it was decided
a staged approach was most appropriate to achieve the "one-company
culture", especially as there was obvious reluctance
to this by many of the staff.
The first step was to help individuals understand "self",
their strengths and weaknesses, to develop action plans for
increased success and less stress, and to improve inter and
intra team communication. We also aimed to raise awareness
of the benefits of diversity within a team, whilst building
trust, and creating an environment of self-motivation and
improvement.
The second step was to provide Leadership Coaching - to support
the senior management team in achieving the desired culture
shift, provide practical coaching tips to improve communication,
and to reinforce the required/desired behaviours to achieve
the key performance indicators and vision of the new organisation.
Thirdly, we went about building team spirit and trust within
and between teams. We set out to have them reconsider and
get commitment to the desired/required behaviours. We reinforced
that attitude is about personal choice, and to emphasize the
importance of passion and engagement in the workpkace!
Consultation with a staff representative team provided insights
and feedback into the design of the team-building programme
(including a theme). This group was coached to continue the
process over time - creating internal coaches, and who also
assisted with marketing and communications materials to ensure
it was effective and targeted to their colleagues.
As part of the process outlined above, The Performance Attitude
utilised the Success Insights® DiSC Behavioural Profiling
System to support participants understand themselves and their
colleagues better. All employees completed a DiSC Behavioural
Profile and attended a half-day debrief and coaching session.
The senior Management team attended a one day "Leadership
Coaching" workshop, which also included a debrief of
their DiSC profiles. This focused them on the importance of
their role in modelling and supporting the desired behaviours.
The Performance Attitude worked closely with the New Zealand
Army to design and deliver two, themed one-day team building
events off-site, which reinforced learning, key messages and
were great fun! These two days were videotaped by the client
organization.
The client company held a "Celebration" in keeping
with the team building day theme and presented all attendees
with their own edited copy of the teambuilding day video.
The results of this programme are still be evaluated but
the initial results from interviews and feedback indicate
the programme was successful in achieving the agreed objectives.
100% of people surveyed have stated the programme impacted
favourably on their attitude toward the company, and the behaviour
indicators agreed to bring about a one-company culture.
Comments from those surveyed state the programme has ensured:
- A better understanding of and commitment to the company
vision by all staff.
- Breakdown of barriers between staff of merged companies.
- Improved inter and intra team communication.
- Strategies learnt for giving and receiving feedback, and
for providing peer coaching are being applied.
- The concept of play and making it okay to have fun at
work is being actioned.
- Greater understanding, value and appreciation of diversity
in teams.
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